Free Shipping on all Order over $25

   

Products

How often do you have new products?

We upload new products to our website weekly.  Subscribe to our newsletter here and check out our What's New page here for all of our newest products.

 

Website

Is there any way I could contact Ejiubas Team Or I could know new Ejiubas Information? About some social media website?

Of course! We’d love for you to be a FAN!  Please follow us at: 

Face book:

Twitter:

Instagram:

Blog:

G+:

Pinterest:

 

Is my credit card information safe?

Yes, your credit card and all your personal information are safe with us.  During the checkout process when your personal and credit card information is entered, you will notice the page has switched from “http” to “https”, this means that Ejiubas is up to date on their security certificate and our website is secure. 

 

Where can I find my confirmation number?

When customers complete the checkout process on our website, the last page will display a confirmation number.  If you did not see this information or closed out the page, you may find this information by either logging into your account that you created with us or by checking your email that you used to make the purchase.  A confirmation page is emailed directly after an order has been placed.   

If you cannot locate the email in your Inbox, we recommend looking into the SPAM folder.

 

Shipping

What do I do? I never receive my items, it is almost been a month!

U.S. Customers:  If you haven't received your purchase within 14 business days, Ejiubas teamwill consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 14 business days from the time of your purchase, please contact us contact@ejiubas.com . 

International Customers:  If you haven't received your purchase within 30 business days, Ejiubas team will consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 30 business days from the time of your purchase, please contact us contact@ejiubas.com . 

 

 

Refunds and Returns

I received a defective item; can you send me a replacement?

Please contact our Customer Support directly at contact@ejiubas.com.  Please have your order number and a brief description of the issue ready as they will need this information to address your concern.  

I received the wrong item; how do I get the correct item shipped to me?

We are sorry for this inconvenience.  We do try our best to make sure our orders are quality controlled – however mistakes happen.  Please contact our Customer Support directly at contact@ejiubas.com.Please have your order number and a brief description of the issue ready as they will need this information to address your concern. 

I received a damaged items, how can I received a new one as replacement?

We are sorry to hear this.  Please contact our Customer Support directly at contact@ejiubas.com.  Please have your order number and a brief description of the issue ready as they will need this information to address your concern. 

 

Payment

What kind of credit cards do you accept?

We accept:  Visa, Mastercard, American Express and Discover Card.

Can I make my purchase using PayPal?

Yes! You can choose the PayPal option during check out.

I went through the check out process and my credit card has been declined!  What happened?

We're sorry to hear this.  There could be a lot of different reasons why a card has been considered "declined." Here are the most common reasons:

Entering the credit card information incorrectly.

Entering the incorrect Billing Address.  This address needs to match your credit card's Billing Address and is not always necessarily your shipping address. If you don't know, please contact your credit card company for confirmation.

Insufficient funds.

Pre-Paid Gift Credit Cards.

If your card has been considered "declined" and you see a pre-authorize charge from us, please note that this means that we have not accepted any funds on behalf of your account.  This transaction will drop in about 3-5 business days* as a voided transaction.  *Time frames are subject to change based on credit card company.

 

PR Inquiries

I have a blog. Are you open to any partnerships or sponsorships?

Ejiubas are always looking for those in the web community that wants to talk, blog, tweet, post or review our products in all categories.  If you think this is you, please contact our Marketing Team directly at contact@ejiubas.com  for more information